Cancellation of Plans

You can cancel your subscription at any time with 30 days written notice.

If for some reason you decide to cancel your website subscription within that period there will be some outstanding website design and build costs that will need to be settled at time of cancellation. You will be advised of the full design and build cost of your website in a full website quotation before signing up so that there is no confusion as to what what would be owed if early cancellation is required. If you decide to cancel a subscription plan after 24 months there will be no settlement fee required.

Transferring your website to another agency.

We don’t like loosing our clients so please let us know if you are unhappy before arranging to move your website to another agency. We are here to help and assist you and will do our best to provide a solution to any problem. If for some reason you still want to transfer your website to another agency after chatting to us we will of course arrange this for you.  All oustading fees must be paid in full prior to the transfer taking place.

Webby Design will charge a fee for website transfers to cover the time required to safely back up all data and action the transfer of your website, email accounts and domain name to your new provider. This will be charged at our standard hourly rate of £75 per hour.

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