Frequently Asked Questions2020-04-01T16:16:51+01:00

Frequently Asked Questions

How do the pay monthly website charges work?2020-05-15T17:42:36+01:00

You are required to pay your first pay monthly fe and a set up fee at the start of the project. As so as that is paid we start website build process. Your will then be required to pay your pay monthly website fee on the 1st of each month for 24 months. The initial contract is for 2 years as the payment received during this period covers the design costs involved in creating your new website. During this period you are entitled to website design updates each month, which can be used to update blogs, website content, product ranges or anything else you want on your website.

Whilst you remain on the pay monthly plan, every two years we will completely redesign your website with a fresh look and styling, that ensures your website will always look on-trend and modern and, more importantly, better than your competitors websites.

If you need to opt out before your initial 24 contract is completed, you will be required to pay the outstanding fees due for that 24 month contract.

Is there a set-up fee?2019-08-08T09:50:34+01:00

Yes, we call this our project start fee and it covers expenses that are encountered by us setting up your new website (Hosting, domain purchase etc).

Our booking fees are as follows:

Website Package Booking Fee
One page package £200
Business Light package £250
Business Plus package £300
Business Pro package £350

How long is the contract?2021-02-08T02:02:08+00:00

The full cost of your website design and build is spread over a period of time with our low cost monthly subscription payments and an initial set up fee. The set up fee and first months subscription are due at the start of the project. Once that has been paid we will start work on your website.

Depending on which website plan you are on the initial contract is provided on either a 24 or 36 month period. Our 1 page and 5 page website plans are provided on a 24 month contract, the remaining three plans are provided on a 36 month contract. The plans are tailored to provide you with the most cost effective way to pay for you website. Once the initial contract has finished your website subscription will continue on rolling 1 year contract. You can opt out of the website design plan at this stage and select a hosting only package.

The monthly payments cover the initial design and build cost of your website, along with hosting fees, daily backups, general maintenance plus monthly security & software updates. As a bonus, we also provide you with FREE design time each month which can be used to update your website. The amount of time you get depends on which website package you are subscribed to. We usually charge £75 per hour for this services so it a fabulous freebee.  This free design time is essential for updating blogs or adding content and products to your website. Updating your website on a regular basis is a great way of improving your websites SEO and helps to keep you at the top of the search engine rankings and above your competitors listings. As part of the monthly subscription, you also get a Free .com or domain name, and free website hosting. You also get 10 free standard business email accounts.

If you remain on the Design Pay Monthly option after the initial contract ends, you will continue to get the regular monthly website design updates, your Free .com or domain name and you can even have us update the style and look of your website, or you can opt to drop down to our Hosting Only monthly package.  This costs less than the design pay monthly plan, but you loose some of the benefits. Website Design updates are no longer free and will be charged at our standard hourly design rate of £75 per hour. You will also be required to pay your annual domain name renewal fee each year.

If you choose to opt for the Hosting Only package after your initial contract ends our pricing for these plans are as follows:

Lite Hosting Only Website Package: £12.50 hosting fee per month

Plus Hosting Only Website Package:  £20 hosting fee per month

Pro Hosting Only Website Package: £25 hosting fee per month

Ultimate Hosting Only Website Package:  £35 hosting fee per month

Shop Hosting Only Website Package:  £50 hosting fee per month

The Hosting Only subscription includes weekly backups of your website plus monthly security & software updates.

Cancellation of Plans

If for some reason you need to cancel your pay monthly contract prior to initial 24 month term completing, this discount is no longer applicable and you will be required to pay full up front cost of your website package as settlement. The settlement required will be the full up front website cost plus the annual hosting fees. We will subtract all monthly website design payment that have been paid by you at the time of cancellation. 

Pay Monthly Design and Pay Monthly Hosting plans may be cancelled with 14 days notice required in writing. We charge a £30 administration fee to process cancellations.

Transferring your website to another agency.

We don’t like loosing our clients so please let us know if you are unhappy before moving your website to another agency. We are here to help and assist and will do our best to provide a solution to any problem. If for some reason you still want to transfer your website to another agency we will of course arrange this for you.  

All oustading fees must be paid in full prior to the transfer taking place.

Webby charge a £180 fee for website transfers to cover the time required to safely back up all data and action the transfer of your website, email accounts and domain name to your new provider.

What happens when your initial payment term has ended.

Your plan will be reviewed with no later than 30 days prioer to your initial monthly term endeing. You can choose to remain on the monthly design plan to continue with regular free monthly website updates, free hosting, free email and free .com or domain name, or you can opt to transfer to one of our hosting only plans (either annual or monthly) each provided on rolling 12 month contracts. There will not be any price increases applied to your pay monthly fee during the initial term unless you upgrade your website. There may be price increases on our monthly plans by the time your contract is due for renewal. If this is the case you will be advised what they are in advance of any contract renewal.

Why should I use Webby?2019-05-15T15:33:35+01:00

At Webby we care about SME’s. We have created pay monthly website packages that allow businesses to have amazing websites, but with the cost spread over a period to help manage cash flow.

Think of the benefits:

  • You can have a top quality website with just a small upfront fee followed by affordable monthly payments.
  • All of your website costs wrapped up into one monthly package. No hidden charges or fees
  • Friendly and honest customer service.
  • Ongoing reliable website management. We can update your website whenever you need and continually work to keep it speedy and secure.

We don’t offer a lesser service – just a better way of you paying for it.

Can I transfer my existing website to you?2019-05-15T15:35:02+01:00

Very possibly! However, this can be tricky due to the size and set-up of some websites. In some cases, it may be more cost effective for us to build you a new website within the packages that we offer.

Contact us to discuss your requirements and we will provide you with a quote.

Can you help me with content writing?2019-05-15T15:36:15+01:00

Yes! If you would like us to create copy that is sales driven and optimised for SEO then we can certainly do this for you.

This service is available as one of our bolt-ons. See our website design page for more information.

Can you design a logo for me?2019-05-15T15:26:18+01:00

We have a vast amount of brand design experience spanning over 30 years years and covering numerous industries.

We can design for you a basic logo for your website, or we can undertake a full branding service for you.

Why WordPress?2019-05-01T09:35:42+01:00

WordPress is a very flexible content management system (CMS) that we use to build our websites. It can be used for any type of website, large or small, from simple static one-page websites to multi-page more complex websites. The benefit of WordPress is that developers around the world are constantly working to make new features and improve it. This means that website designers like us can concentrate on building awesome websites using the tools that they provide. It is constantly evolving and upgrading, allowing your website to evolve with it.

Being a CMS means that you can have access to the website (through an admin area) and make changes yourself. This is great for blogging. However, we warn our customers about making structural changes to the website. Any mishaps that may occur and require fixing would be done so by us at our hourly rate of £75.

What about a domain name?2019-05-01T09:46:04+01:00

Your domain name is one of the most important decisions you can make for your business.

If you do not already have a domain name, we will help you choose the perfect domain name to reflect your business.  This cost will be included in your pay monthly package.

The domain will need to be renewed every 12-24 months and this charge will be included within the cost of your hosting fee which is part of your pay monthly package.

What do you need from me?2019-05-15T15:28:13+01:00

We have comprehensive website design questionnaires which you can complete either online, or we can talk you through it over the phone.

This questionnaire forms our consultation and covers topics from content to colour schemes to type-face. You may already have these decided, or you may wish us to create these for you. The idea is that we extract as much information from you as possible so that we can present your business in the best way possible in your new website.

Can I pay by instalments?2019-05-08T08:54:33+01:00

Yes! We have created affordable plans that allow you to spread the cost of your new website.

Visit our website design page for more information.

What about ongoing charges?2019-06-04T09:28:18+01:00

Our website and email hosting fee is included in your package.

Every 12 or 24 months your domain may need to be renewed. This is included within all of our pay-monthly packages.

We include a certain amount of free amendment/update time per month, which differs between packages. If you require any amendments to the website over this time, it will be done at our hourly rate of £75. We will always provide you with a quote beforehand.

How long will it take?2019-05-08T08:54:57+01:00

It takes approximately 2-4 weeks to build a website from start to finish, providing we have all the information from you.

Once we have completed the initial website build we will send you a link to review it. We can make any adjustments for you at this point. Once any alterations have been made we will make the website live.

On average this whole process with take 4-5 weeks. For larger, more complex websites, this may take longer. As such, for smaller projects this may be a quicker process.

Are there any hidden costs?2019-05-08T08:55:05+01:00


We always provide quotes prior to any work, and costs are clearly documented.

However, if you have any questions, please feel free to contact us.

What about website hosting?2019-05-15T15:23:05+01:00

Our website and email hosting fee is included in your package.

The hosting charge relates to all backups, updates & upgrades of programs that are required to run your website and anti-virus / security software.

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