Frequently Asked Questions2020-04-01T16:16:51+01:00

Frequently Asked Questions

How do the pay monthly website charges work?2020-05-15T17:42:36+01:00

You are required to pay your first pay monthly fe and a set up fee at the start of the project. As so as that is paid we start website build process. Your will then be required to pay your pay monthly website fee on the 1st of each month for 24 months. The initial contract is for 2 years as the payment received during this period covers the design costs involved in creating your new website. During this period you are entitled to website design updates each month, which can be used to update blogs, website content, product ranges or anything else you want on your website.

Whilst you remain on the pay monthly plan, every two years we will completely redesign your website with a fresh look and styling, that ensures your website will always look on-trend and modern and, more importantly, better than your competitors websites.

If you need to opt out before your initial 24 contract is completed, you will be required to pay the outstanding fees due for that 24 month contract.

Is there a set-up fee?2019-08-08T09:50:34+01:00

Yes, we call this our project start fee and it covers expenses that are encountered by us setting up your new website (Hosting, domain purchase etc).

Our booking fees are as follows:

Website Package Booking Fee
One page package £200
Business Light package £250
Business Plus package £300
Business Pro package £350

How long is the contract?2021-01-12T17:33:33+00:00

Our pay monthly websites are provided on an initial 24 month contract, and then continue on rolling 1 year contract as long as you have the website. The first 24 monthly payments cover the initial design and build cost of your website, along with hosting fees, daily backups, general maintenance plus monthly security & software updates. As a bonus, the fee also entitles you to free design time each month to update your website. The amount of time you get each month depends on which package you are subscribed to. We usually charge £75 per hour for this time so it it a fabulous freebee.  Your design time is essential for updating blogs updates or adding content and products. Updating your website on a regular basis is a great way of improving your websites SEO and helps to keep you at the top of the search engine rankings.

If you stay on the Design Pay Monthly option after the initial 24 months,  you will continue to get the regular monthly website design updates, Free .com or domain name and you can even have us update the style and look of your website. That way you can ensure your website always looks on-trend and modern, and more importantly better than your competitors websites.

Or once the initial 24 month contract has finished, you can opt to drop down to our hosting only monthly package.  You loose some of the benefits of our website design plan by doing this. Monthly design updates are no longer free will be charged at our standard design rate of £75 per hour. You will be required to pay your annual domain name fee each year. You website will still run on the super fast hosting it was on and you still get weekly website back ups and monthly software, plugin and virus protection updates to ensure the website runs perfectly at all a times

Our hosting only prices are as follows:

Lite Website Package: £12.50 hosting fee per month
Plus Website Package:  £20 hosting fee per month
Pro Website Package: £25 hosting fee per month
Ultimate Website Package:  £35 hosting fee per month
Shop Website Package:  £50 hosting fee per month

The hosting only packages include weekly backups of your website plus monthly security & software updates.

Cancellation of Plans

If for some reason you need to opt out of your 24 month website design plan before your initial 24 month contract is completed, you will be required to pay the outstanding fees due on that 24 month contract. For example, if you have paid 15 months, you will be required to pay the remaining 9 months when cancelling the contract. Hosting only plans can be cancelled 1 months notice. We charge a £30 administration fee to process cancelations.

Transferring your website to another agency.

We don’t like loosing our clients  so please let us know if you are unhappy before taking drastic action and moving your website to another agency. We are here to help and assist you and will provided a solution to any problems. If for some reason you would still like to transfer your website to another website agency then we can of course arrange this for you.  We do charge a £180 fee for website transfers as there is a fair amount of work involved to safely back up and transfer your website. All remaining fees of the initial 24 month plan must be paid in full prior to the transfer taking place.

Why should I use Webby?2019-05-15T15:33:35+01:00

At Webby we care about SME’s. We have created pay monthly website packages that allow businesses to have amazing websites, but with the cost spread over a period to help manage cash flow.

Think of the benefits:

  • You can have a top quality website with just a small upfront fee followed by affordable monthly payments.
  • All of your website costs wrapped up into one monthly package. No hidden charges or fees
  • Friendly and honest customer service.
  • Ongoing reliable website management. We can update your website whenever you need and continually work to keep it speedy and secure.

We don’t offer a lesser service – just a better way of you paying for it.

Can I transfer my existing website to you?2019-05-15T15:35:02+01:00

Very possibly! However, this can be tricky due to the size and set-up of some websites. In some cases, it may be more cost effective for us to build you a new website within the packages that we offer.

Contact us to discuss your requirements and we will provide you with a quote.

Can you help me with content writing?2019-05-15T15:36:15+01:00

Yes! If you would like us to create copy that is sales driven and optimised for SEO then we can certainly do this for you.

This service is available as one of our bolt-ons. See our website design page for more information.

Can you design a logo for me?2019-05-15T15:26:18+01:00

We have a vast amount of brand design experience spanning over 30 years years and covering numerous industries.

We can design for you a basic logo for your website, or we can undertake a full branding service for you.

Why WordPress?2019-05-01T09:35:42+01:00

WordPress is a very flexible content management system (CMS) that we use to build our websites. It can be used for any type of website, large or small, from simple static one-page websites to multi-page more complex websites. The benefit of WordPress is that developers around the world are constantly working to make new features and improve it. This means that website designers like us can concentrate on building awesome websites using the tools that they provide. It is constantly evolving and upgrading, allowing your website to evolve with it.

Being a CMS means that you can have access to the website (through an admin area) and make changes yourself. This is great for blogging. However, we warn our customers about making structural changes to the website. Any mishaps that may occur and require fixing would be done so by us at our hourly rate of £75.

What about a domain name?2019-05-01T09:46:04+01:00

Your domain name is one of the most important decisions you can make for your business.

If you do not already have a domain name, we will help you choose the perfect domain name to reflect your business.  This cost will be included in your pay monthly package.

The domain will need to be renewed every 12-24 months and this charge will be included within the cost of your hosting fee which is part of your pay monthly package.

What do you need from me?2019-05-15T15:28:13+01:00

We have comprehensive website design questionnaires which you can complete either online, or we can talk you through it over the phone.

This questionnaire forms our consultation and covers topics from content to colour schemes to type-face. You may already have these decided, or you may wish us to create these for you. The idea is that we extract as much information from you as possible so that we can present your business in the best way possible in your new website.

Can I pay by instalments?2019-05-08T08:54:33+01:00

Yes! We have created affordable plans that allow you to spread the cost of your new website.

Visit our website design page for more information.

What about ongoing charges?2019-06-04T09:28:18+01:00

Our website and email hosting fee is included in your package.

Every 12 or 24 months your domain may need to be renewed. This is included within all of our pay-monthly packages.

We include a certain amount of free amendment/update time per month, which differs between packages. If you require any amendments to the website over this time, it will be done at our hourly rate of £75. We will always provide you with a quote beforehand.

How long will it take?2019-05-08T08:54:57+01:00

It takes approximately 2-4 weeks to build a website from start to finish, providing we have all the information from you.

Once we have completed the initial website build we will send you a link to review it. We can make any adjustments for you at this point. Once any alterations have been made we will make the website live.

On average this whole process with take 4-5 weeks. For larger, more complex websites, this may take longer. As such, for smaller projects this may be a quicker process.

Are there any hidden costs?2019-05-08T08:55:05+01:00


We always provide quotes prior to any work, and costs are clearly documented.

However, if you have any questions, please feel free to contact us.

What about website hosting?2019-05-15T15:23:05+01:00

Our website and email hosting fee is included in your package.

The hosting charge relates to all backups, updates & upgrades of programs that are required to run your website and anti-virus / security software.

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