Frequently Asked Questions2021-11-23T08:41:00+00:00

Frequently Asked Questions

How do the pay monthly website charges work?2021-11-23T16:26:32+00:00

Your monthly subscription pays for the cost of your website.

There is also an option to pay the subscription in one annual payment. We provide a 10% discount when you take this option.

If you select to pay monthly you are required to pay your first pay monthly fee when booking your new website. Once that is paid we start work on your website.

Your pay monthly website subscription is then required on the 1st of each month. There is no lengthy, fixed-term contract period on our pay monthly website plans. You are free to cancel at anytime by giving us 30 days’ notice. This is often referred to as a rolling monthly contract.

All you need to do is set up a standing order for that payment.  It’s that simple.

If you opt to pay your subscription annually, that fee will also required be required in advance at the start of your project. Thereafter you will be invoiced each year, one month prior to that fee being required. This is referred to as a rolling 12 month contract.

How long are the monthly fees required for?

Your subscription fee is required all long as you require your website. During the first 24 months of your subscription the fee will be paying off the full design cost of your website. During this design payment period of your subscription Webby Design provide you with a set of extra features and services as a FREE bonus. These include website hosting and maintenance, which would usually cost between £250 and £500 per annum depending on the size of your website. It also includes your .co.uk Domain Name, your SSL Certificate, your business email accounts, plus a set amount of our time each month at no extra cost for content updates on your website, which we would otherwise charge at our standard hourly rate of £75 per hour. Once you have completed the 24 subscription payments that cover the full design cost of your website, the subscription fee will then be automatically swapped to cover  the website hosting & maintenance, your annual domain name renewal, your annual SSL Certificate and your business email accounts and the inclusive monthly content updates services that had previously been provided as a FREE bonus.

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Is there a set-up fee?2021-11-27T15:01:11+00:00

Yes, we charge a small upfront set up fee at the start of the project. This fee varies based on the size of the website you take. The set up fee covers the purchase of a high quality wordpress theme which is used as a base to create your stylish new website, and it also covers the initial set up and admin costs for your website.

The set up fee for each plan is as follows:

Start Up Package: £175

Plus Package: £200

Pro Package: £300

Ultimate Package: £400

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I don’t have a domain name yet, do Webby organise that for me?2021-11-23T13:01:31+00:00

Yes we can.

And even better, Webby Design provide you with a free .co.uk domain name as part of your website package for the first 2 years.

Your domain name is one of the most important decisions you can make for your business. If you do not already have a domain name, we will help you choose the perfect domain name to reflect your business.

Can you design a logo for me?2021-11-23T13:03:44+00:00

Yes we can. We can design an awesome logo for you business, or even go the whole hog and create your full branding, including logo design, stationery design, packaging design, branded promotional marketing materials such as leaflets, posters r anything else you may need. We can also design and orange for your vehicle livery to be installed.

If you would like to know more about our logo and brand design services we offer them as a bolt on service at a discounted rate when you book your website. Click on the bolt on services button below and search for logo design.

BOLT ON SERVICES
Is website hosting really included for FREE?2021-11-23T13:57:14+00:00

Yes, Webby Design include FREE Website Hosting when you are on one of one of our pay monthly website subscription plans.

Most website agencies will charge you between £250 to £500 per annum for website hosting, depending on the size of your website, and that is on top of what they will have charged to design your website too.

Is there a contract?2021-11-23T13:58:38+00:00

Webby Design’s pay monthly website subscriptions are provided on rolling one month contracts.

If you have opted to pay your subscription plan annually that will be on a rolling 12 month contract.

We provide a contract as it fully details the costs and terms and conditions involved, and it ensures that both parties are protected.

You will be required to sign the contract and make the first monthly subscription payment before we start work on your website project.

You can cancel at any time with 30 days written notice notice via email. After we’ve received your notice, we’ll confirm any final payments that are due and let you know when your website services will be switched-off.

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Why should I use Webby?2021-11-23T09:43:39+00:00

Webby care about SME’s.

We know small businesses need to manage cashflow carefully and have created our pay monthly website subscription plans to allow businesses to have a professional website without having the large upfront costs usually required.

Think of the benefits:

  • You get a top quality website with low cost affordable monthly payments.
  • All of your website costs are wrapped up into one small monthly package.
  • No hidden charges or fees.
  • Webby provide friendly and honest customer service.
  • Webby provide you with ongoing reliable website management.
  • You get FREE content updates for the life of your website whenever you want them.
  • You get FREE Website Hosting (usually charged at a min of £250 per annum)
  • You get a FREE .co.uk domain name
  • You get FREE business Email accounts

We don’t offer a lesser service – just a better way of you paying for it.

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Can I transfer my existing website to you?2021-11-23T12:32:02+00:00

YES you can.

Webby Design provide a low cost website hosting services that you can take advantage of. If you have a website hosted by another agency you can simply transfer your existing site to us to look after for you.

Contact us to discuss your requirements and we will provide you with a quote.

CONTACT US TO DISCUSS YOUR WEBSITE
Can Webby help me with content writing?2021-11-23T13:02:55+00:00

Yes we can!

In fact we help lots of our clients with this. We are experts at creating editorial content on websites that is sales driven and optimised for SEO.

We do charge for this service but it is worth paying that little bit extra for as it saves you a lot of time.

We provide content writing as one of our bolt-on services.

Click on the bolt on service button below, then select content writing for full details.

BOLT ON SERVICES
Why WordPress?2021-11-23T12:52:56+00:00

Webby create all of their websites using WordPress. It is a very flexible content management system (CMS) and can be used for any type of website, large or small, from simple static one-page websites to multi-page more complex websites.

The benefit of WordPress is that developers around the world are constantly working to make new features and improve it. This means that website designers like us can concentrate on building awesome websites using the tools that they provide. It is constantly evolving and upgrading, allowing your website to evolve with it.

Being a CMS means that you can have direct access to your own website (through an admin area) and make changes yourself if you want to. This feature is great if you like to add regular Blog entires to your website or have an online shop and need to adjust your pricing on a regular basis. But dont forget, as part of you subscription plan, Webby provide you we a set amount of our time each month to update your content for no additional charge, so you can always have us do that for you anyway.

What do you need from me?2019-05-15T15:28:13+01:00

We have comprehensive website design questionnaires which you can complete either online, or we can talk you through it over the phone.

This questionnaire forms our consultation and covers topics from content to colour schemes to type-face. You may already have these decided, or you may wish us to create these for you. The idea is that we extract as much information from you as possible so that we can present your business in the best way possible in your new website.

TELL ME MORE
Can I pay by instalments?2019-05-08T08:54:33+01:00

Yes! We have created affordable plans that allow you to spread the cost of your new website.

Visit our website design page for more information.

TAKE ME THERE
Are there any additional charges?2021-11-27T14:49:50+00:00

There are no additional charges once you have started your plan.

There will only be additional costs if you decide to increase the size of your website and move up to a higher tier plan, or request something extra that is not included in the original package, such as adding ecommerce capability to your site.

Your plan comes with a set amount of our time each month which you can use to make content updates on your website. This time varies depending on the size of the website you have. You get half an hour of our time each month on the start up & plus packages, three quarters of an hour on the Pro package and 1 hour on the ultimate package. If you request updates  to your website that are likely to require more than the allocated time for you particular package any additional time will be charged at our standard hourly rate of £75. We will always advise you in advance if that would be required.

How long will it take?2019-05-08T08:54:57+01:00

It takes approximately 2-4 weeks to build a website from start to finish, providing we have all the information from you.

Once we have completed the initial website build we will send you a link to review it. We can make any adjustments for you at this point. Once any alterations have been made we will make the website live.

On average this whole process with take 4-5 weeks. For larger, more complex websites, this may take longer. As such, for smaller projects this may be a quicker process.

Are there any hidden costs?2019-05-08T08:55:05+01:00

Nope!

We always provide quotes prior to any work, and costs are clearly documented.

However, if you have any questions, please feel free to contact us.

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What happens if I need to cancel my Website subscription?2021-11-23T13:06:17+00:00

Cancellation of Plans

You can cancel your subscription at any time with 30 days written notice.

If for some reason you decide to cancel your website subscription within that period there will be some outstanding website design and build costs that will need to be settled at time of cancellation. You will be advised of the full design and build cost of your website in a full website quotation before signing up so that there is no confusion as to what what would be owed if early cancellation is required. If you decide to cancel a subscription plan after 24 months there will be no settlement fee required.

Transferring your website to another agency.

We don’t like loosing our clients so please let us know if you are unhappy before arranging to move your website to another agency. We are here to help and assist you and will do our best to provide a solution to any problem. If for some reason you still want to transfer your website to another agency after chatting to us we will of course arrange this for you.  All oustading fees must be paid in full prior to the transfer taking place.

Webby Design will charge a fee for website transfers to cover the time required to safely back up all data and action the transfer of your website, email accounts and domain name to your new provider. This will be charged at our standard hourly rate of £75 per hour.

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