Frequently Asked Questions2020-04-01T16:16:51+01:00

Frequently Asked Questions

How much will it cost?2019-07-18T08:13:13+01:00

We don’t charge anything upfront other than the project initiation fee, which kick starts the website build process. You will then continue on a 24-month rolling contract, with the first payment being due 30 days after the project initiation fee.

Every two years your website will be totally updated and redesigned with the latest trends and software updates to ensure you stay ahead of the competition with an always current & modern website.

You can opt-out of the package after 24 months to retain your website in its current format and just pay the hosting charges. 

Is there a set-up fee?2019-08-08T09:50:34+01:00

Yes, we call this our project start fee and it covers expenses that are encountered by us setting up your new website (Hosting, domain purchase etc).

Our booking fees are as follows:

Website Package Booking Fee
One page package £200
Business Light package £250
Business Plus package £300
Business Pro package £350

How long is the contract?2019-09-25T09:49:40+01:00

Our pay monthly websites are on rolling 24 month contracts and continue as long as you have the website. Your monthly payments cover the initial design of your website, along with hosting fees, daily backups, general maintenance plus monthly security & software updates. The fee also entitles you to design time each month to update your website, the specific time depending on which package you are subscribed to. This design time is usually charged at £75 per hour. Your design time is essential for updating blogs updates or adding content and products. Updating your website on a regular basis is a great way of improving your websites SEO and helps to keep you at the top of the search engine rankings.

Every two years we will redesign your website with a fresh look and styling, that ensures your website will always look on-trend and modern and, more importantly, better than your competitors websites.

After the initial 24 month contract you can choose to drop down to the hosting only package for your website, however, you will lose the benefit of the monthly design updates and the website redesign every two years. The cost of ‘hosting only’ packages are as follows:

Start Up: £15 hosting fee per month
Business Light:  £20 hosting fee per month
Business Plus: £30 hosting fee per month
Business Pro:  £40 hosting fee per month

Your hosting fee includes daily backups of your website plus monthly security & software updates.

Why should I use Webby?2019-05-15T15:33:35+01:00

At Webby we care about SME’s. We have created pay monthly website packages that allow businesses to have amazing websites, but with the cost spread over a period to help manage cash flow.

Think of the benefits:

  • You can have a top quality website with just a small upfront fee followed by affordable monthly payments.
  • All of your website costs wrapped up into one monthly package. No hidden charges or fees
  • Friendly and honest customer service.
  • Ongoing reliable website management. We can update your website whenever you need and continually work to keep it speedy and secure.

We don’t offer a lesser service – just a better way of you paying for it.

Can I transfer my existing website to you?2019-05-15T15:35:02+01:00

Very possibly! However, this can be tricky due to the size and set-up of some websites. In some cases, it may be more cost effective for us to build you a new website within the packages that we offer.

Contact us to discuss your requirements and we will provide you with a quote.

Can you help me with content writing?2019-05-15T15:36:15+01:00

Yes! If you would like us to create copy that is sales driven and optimised for SEO then we can certainly do this for you.

This service is available as one of our bolt-ons. See our website design page for more information.

Can you design a logo for me?2019-05-15T15:26:18+01:00

We have a vast amount of brand design experience spanning over 30 years years and covering numerous industries.

We can design for you a basic logo for your website, or we can undertake a full branding service for you.

Why WordPress?2019-05-01T09:35:42+01:00

WordPress is a very flexible content management system (CMS) that we use to build our websites. It can be used for any type of website, large or small, from simple static one-page websites to multi-page more complex websites. The benefit of WordPress is that developers around the world are constantly working to make new features and improve it. This means that website designers like us can concentrate on building awesome websites using the tools that they provide. It is constantly evolving and upgrading, allowing your website to evolve with it.

Being a CMS means that you can have access to the website (through an admin area) and make changes yourself. This is great for blogging. However, we warn our customers about making structural changes to the website. Any mishaps that may occur and require fixing would be done so by us at our hourly rate of £75.

What about a domain name?2019-05-01T09:46:04+01:00

Your domain name is one of the most important decisions you can make for your business.

If you do not already have a domain name, we will help you choose the perfect domain name to reflect your business.  This cost will be included in your pay monthly package.

The domain will need to be renewed every 12-24 months and this charge will be included within the cost of your hosting fee which is part of your pay monthly package.

What do you need from me?2019-05-15T15:28:13+01:00

We have comprehensive website design questionnaires which you can complete either online, or we can talk you through it over the phone.

This questionnaire forms our consultation and covers topics from content to colour schemes to type-face. You may already have these decided, or you may wish us to create these for you. The idea is that we extract as much information from you as possible so that we can present your business in the best way possible in your new website.

Can I pay by instalments?2019-05-08T08:54:33+01:00

Yes! We have created affordable plans that allow you to spread the cost of your new website.

Visit our website design page for more information.

What about ongoing charges?2019-06-04T09:28:18+01:00

Our website and email hosting fee is included in your package.

Every 12 or 24 months your domain may need to be renewed. This is included within all of our pay-monthly packages.

We include a certain amount of free amendment/update time per month, which differs between packages. If you require any amendments to the website over this time, it will be done at our hourly rate of £75. We will always provide you with a quote beforehand.

How long will it take?2019-05-08T08:54:57+01:00

It takes approximately 2-4 weeks to build a website from start to finish, providing we have all the information from you.

Once we have completed the initial website build we will send you a link to review it. We can make any adjustments for you at this point. Once any alterations have been made we will make the website live.

On average this whole process with take 4-5 weeks. For larger, more complex websites, this may take longer. As such, for smaller projects this may be a quicker process.

Are there any hidden costs?2019-05-08T08:55:05+01:00


We always provide quotes prior to any work, and costs are clearly documented.

However, if you have any questions, please feel free to contact us.

What about website hosting?2019-05-15T15:23:05+01:00

Our website and email hosting fee is included in your package.

The hosting charge relates to all backups, updates & upgrades of programs that are required to run your website and anti-virus / security software.

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