Terms & Conditions

Please ensure you’ve read our Terms & Conditions before signing up to a plan.

By entering into contract with us you are deemed to accept these the terms and conditions and you are legally bound by these terms.

You: The client (“Client”)
Energy Media Limited trading as Webby Design, the company (“Company”).

  • The Client has a need for services; and
  • The Company has an interest in providing such services for the Client; and
  • The parties wish to set forth the terms and conditions upon which such services will be provided to the Client.

Both parties agree as follows:

Description of Services

The Company will provide services available in the chosen package the Client has signed up for. Our website packages are on a 2 year term, unless otherwise agreed at the start of the project. The 2 year term is required as this is the period required for your monthly fees to cover the initial cost of the website design and build, hosting fees, domain name purchase and any other costs involved in the creation of your website.

Sign up

The person signing up for the website plan will automatically be assigned as the sign-off person and is the only person authorised to request changes or cancel the contract. If the Client wishes to give another person this authority too, the Client will need to contact the Company with their name and email address and the Company will  add them to the approved list.

If the Client no longer wishes for this additional person(s) to have this authority it is the Client’s responsibility to inform the Company.


The Client agrees to provide the Company with a direct debit mandate and authorises the Company to deduct payments of the current monthly and/or annual costs as published on the Company’s website /or pay these fees by Bank Transfer or Standing Order on the required payment dates. The bank account must be registered in the Client’s name.

There will be no refund or credit for partial months or year of service. Costs are chargeable and shall be payable until an account is terminated or cancelled by either the Client or the Company.

The Company may increase the prices at any time by giving the Client not less than 1 month’s notice provided that the increase does not exceed 25% of the prices in effect immediately prior to the increase.

Pay monthly clients – Payment Terms and Schedule

Set-up cost and first monthly fee to be paid immediately.

Monthly recurring costs to be paid via Direct Debit or Standing Order every month from the start of the project.

The Set up fee and First monthly payment to be paid no-later than 7 days of signing up (unless otherwise agreed by the Company in writing beforehand). Remaining monthly payment must be paid on the 1st of each month thereafter (unless otherwise agreed). Should payment fall on a non-working day the payment will be processed on the next available working day.

Discount Terms

Discounts that are applied to the pay monthly package are only available if the full pay monthly term is completed.

Failure to pay monthly fees

The Company reserve the right to cancel the pay monthly contract and request immediate settlement of the cost of the full website design cost if two consecutive monthly payments are missed.

Pay annually clients – Payment Terms and Schedule

The full pay annually fee is to be paid at start of project. The annual payment will be then be required on the same date each year and will be required 12 months after the first payment. You will be invoiced for this payment 30 days in advance of the required payment date. Two annual payments are required to cover the full design and build cost of your website.

The first annual payment to be paid no-later than 7 days from client sign-up (unless otherwise agreed by the Company in writing beforehand).

 Add-on / Bolt on services 

Payment Terms/Schedule

Payment for add on services will be charged immediately, with payment being required at time of order. Payments are to be made by bank transfer or standing order if they are a pay monthly bolt on feature.

The Client is responsible for providing content (unless these have been purchased as an Add-on Service). If no content or incorrect content is provided this is not the Company’s responsibility and the Client will still be billed as agreed. 

Suspension of service

The Company has the right to stop providing services or suspend services if payment is not received within 10 working days. If the missed payment has still not been received within 30 days the Company has the right to delete the website from their servers to a point that it can not be restored.

What is classed as a content update?

A content update is a change to existing content and pages only, with the exception of news and blog articles which will be added as new pages. Any additional page requests after the website has launched will be chargeable (unless specified otherwise by the Company). Depending on how many additional pages are required, the Client will be charged a set Bolt on fee per page, or depending what is more cost effective, will have their plan upgrade to a more higher tier website plan that includes the amount of pages required.

Content update time cap per month

Startup Website Plan

We will provide 30 minutes of our time per month for free to update content on your website.

Plus Website Plan

We will provide 30 minutes of our time per month for free to update content on your website.

Pro Website Plan

We will provide 45 minutes of our time per month for free to update content on your website.

Ultimate Website Plan

We will provide 60 minutes of our time per month for free to update content on your website.

Any unused time can not be rolled over. Any updates exceeding this quota will be billed at our standard studio rate of £75 per hour. The Company will always seek approval from the Client before proceeding with additional time. 


Any content provided must be owned by the Client and not infringe on any copyright laws.  

The Client shall indemnify the Company against all claims in respect of any alleged infringement of copyright trademark or design.

Intellectual Property Rights


All website files hosted by the Company will be the property of the Company. The Client will have no right to these files or the migration of these files if the contract is cancelled and the full website cost has not been paid.

Any website design or template created by the Company will remain the property of the Company before, during the contract. In effect, the Client will be leasing the website from the Company.

Additional Pages and Website Plan Upgrades

If the Client requires additional pages on their website, the Additional Page Bolt On fee must be paid and is charged at £5.00 per page per month. If several pages are added to the website it may be more economical to upgrade the Clients website plan to a higher tier plan and the Client will be required to pay the fees for that plan. The set up fee for the higher tier plan will be required along with the relevant monthly fees for that plan. All  fees are subject to the Companies standard payment terms and conditions.

Add-on services

Any intellectual property rights for add-on service design work such as logo creation or business card creation shall be passed to the Client upon completion and payment. Bolt on features are at additional cost, and must be paid for at time of order. Required Plugins and API integration that are required for additional website functionality are at additional cost to the standard website plan fees and will be charged to the Client based on their individual costs.

Domain names

Any domain names purchased by the Company for the Client will be the property of the Company and will remain so until the full website design and build cost has been paid. The transfer of ownership to another supplier of the Clients choosing will be at the discretion of the Company.


Any email service provided by the Company will cease to exist if the contract is cancelled by either party. Access to any data related to email accounts such as emails, contacts and appointments will be erased. The Client is responsible for taking their own backups and archives of email. The Company can not he held responsible of any loss of data.    

Existing Domain Names & Email Addresses

In the event that the Client already has a Domain Name and/or Email Address setup, which are then transferred to the Company to manage, the Company can not be held responsible for any downtime or loss of data during this process. This could include items such as existing emails and contacts, existing calendar appointments, and existing 3rd party websites. Upon migration, there is no guarantee that any historic emails will be available. It is the Clients responsibility to make the necessary arrangements to ensure a backup or archive is available to them after the transfer has been completed.

Domain name renewals

Domains that have been registered by the company, or domains that have been transferred to the company’s account, will be managed by the company. If the client has registered their own domain(s) using their own account (domain control panel), it is the clients responsibility to manage their domain(s), and not the company. This includes any payments and renewals via the relevant domain registrar.


The Client must not use our services to advertise or promote anything that is illegal or encourages criminal activity. If the Client does, the website will taken down with immediate effect and all associated files will be deleted without warning.

Termination and notice

Setup costs are nonrefundable.

Up-front costs are nonrefundable.

The Client may terminate this agreement up to 14 days prior to the last day of the minimum agreement term. The Client must give 14 days written notice the Company.

The Company can terminate this agreement at any time and must give 14 days written notice to the Client.

The Client will be charged a £30 admin cost for a domain name transfer to a third party. Any external costs will be payable by the Client.

No export service is available to transfer to another third party provider or to the Client directly.

Cancellation of the contract prior to the agreed term will require settlement of the full up front cost of that website package along with applicable annual hosting fee. The company will subtract all monthly fees paid to date at time of cancellation and the difference will be the amount the Client is required to pay to settle account.

The Client will be charged a £180 fee, plus a £30 administration charge for transfer a website to another agency. Any outstanding fees must be paid in full prior to this transfer taking place.

Limitation of Liability

In no event will the Company be liable for any special, indirect, incidental, or consequential damages nor loss of data, profits or revenue, cost of capital, or downtime costs, nor for any exemplary or punitive damages, arising from any claim or action, incidental or collateral to, or directly or indirectly related to or in any way connected with, the subject matter of the agreement, whether such damages are based on contract, tort, statute, implied duties or obligations, or other legal theory, even if advised of the possibility of such damages.


In this relationship the Company is the Data Processor and the Client is the Data Controller. The Client has GDPR related responsibilities and is responsible for putting processes in place where necessary. For more information read the ICO Guide to General Data Protection Regulation‍

The Company – the data processors will only act on the documented instructions of a controller (The Client)

The Company may build and host the Client’s website on WordPress. By using the service the Client consents to how WordPress collect and use data. For more information see their privacy policy.

As the data controller the Client must only collect and use the data as set out on the  website’s privacy policy page.

A privacy and cookie policy page will be added to the Client’s website. Should the Client wish to change it they must advise the Company in writing.



The parties are independent and are not partners, principal and agent or employer and employee and the Contract does not establish any joint venture, trust, fiduciary or other relationship between them, other than the contractual relationship expressly provided for in it. None of the parties shall have, nor shall represent that they have, any authority to make any commitments on the other party’s behalf.

Force Majeure

The Company shall not be liable for any failure to perform under this Contract when such failure is due to causes beyond that party’s reasonable control, including, but not limited to, acts of state or governmental authorities, acts of terrorism, natural catastrophe, fire, storm, flood, earthquakes, accident, and prolonged shortage of energy.  In the event of such delay the date of delivery or time for completion will be extended by a period of time reasonably necessary for both Company and Client. If the delay remains in effect for a period in excess of 60 days, the Client may terminate this Contract immediately upon written notice to the Company. The Company will not be responsible for any delays that are caused by Client making changes to the original design brief.

Promotional use

The Company will keep all original artwork and digital files prepared in connection with the project and are allowed to use them for promotional purposes without prior permission from the Client. 

Designed by

‘Website Design by Webby’ shall be included in the Client’s website footer and shall include a hyperlink back to www.webby.design


Unless stated otherwise, time is of the essence of any date or period specified in the Contract in relation to the Client’s obligations only.


If you have any questions or want to discuss our terms and conditions further, please contact us.

Phone: +44 (0) 1534 880900
Email: hello@webby.design